Support
Email [email protected] and a person will answer. Most things below are faster to fix yourself.
The buttons are not appearing on LinkedIn
Reload the LinkedIn tab after installing — the extension only injects into pages opened after it was enabled. If they are still missing, check that the extension is enabled at chrome://extensions and that you are on your feed, a content search, or a profile.
A lead saved with the name “Unknown”
LinkedIn changes its markup regularly and occasionally a card shape slips past our extraction. Email us the post URL and we will fix it — these are usually turned around within a day or two.
I cleared my browser and lost my leads
On the free plan, leads live in browser storage, so clearing extension data removes them. Use Backup in the extension to download a JSON copy regularly, or turn on sync so a server copy exists.
How do I move my leads to another computer?
Download a JSON backup on the first machine and restore it on the second — the restore dialog lets you add new items only, overwrite matches, or replace everything. Sync does this automatically on paid plans.
Can I get a refund?
Yes. Email us within 30 days and we will refund it, no explanation needed.
How do I delete everything?
Uninstalling the extension removes local data. If you have an account, delete it from the web app and the stored copy is removed within 30 days.