Support
Email [email protected] and a person will answer. Most things below are faster to fix yourself.
Team plan
Shared groups, shared templates and a shared do-not-contact list are not built yet. We are shaping them around the teams who ask, so it is worth telling us how yours works.
Email [email protected] with roughly how many people, and what you need to share between them. We will come back to you before it ships.
The buttons are not appearing on LinkedIn
Reload the LinkedIn tab after installing — the extension only injects into pages opened after it was enabled. If they are still missing, check that the extension is enabled at chrome://extensions and that you are on your feed, a content search, or a profile.
A lead saved with the name “Unknown”
LinkedIn changes its markup regularly and occasionally a card shape slips past our extraction. Email us the post URL and we will fix it — these are usually turned around within a day or two.
I cleared my browser and lost my leads
On the free plan, leads live in browser storage, so clearing extension data removes them. Use Backup in the extension to download a JSON copy regularly, or turn on sync so a server copy exists.
How do I move my leads to another computer?
Download a JSON backup on the first machine and restore it on the second — the restore dialog lets you add new items only, overwrite matches, or replace everything. Sync does this automatically on paid plans.
Can I get a refund?
Yes. Email us within 30 days and we will refund it, no explanation needed.
How do I delete everything?
Uninstalling the extension removes local data. If you have an account, delete it from the web app and the stored copy is removed within 30 days.